We’re a Long Way From Mainstream AI Adoption

Excerpt from The Intelligence:

The most “boring” AI products are the ones businesses are adopting, according to Jared Coyle, chief AI officer of SAP, who said about 34,000 organizations were running some form of SAP’s AI capabilities. “When you actually look at what gets adopted…it’s not the things that we’re showing on keynote stages right now. It’s the automatic…processing of documents. It’s the ability to, when you’re on a business trip, have the receipt scanned and automatically audited. And so what we are really discovering is the successful ones are the ones that easily allow human behavior to adapt quickly,” Coyle said.

Keith Strier, senior vice president of global AI markets at AMD, said the fact that some companies’ pilot efforts experimenting with AI didn’t work out should not be a concern.

“We’re gonna deploy this really emergent technology that’s not perfect and is probably not gonna work as well, ’cause we don’t probably even understand how to use it. And that’s OK. And let’s go on that journey together and let’s not expect immediate results or immediate wins, but let’s make sure that we learn and we get better at it over time,” he said.